![]() Surveys are a great way to listen to a lot of people at one time. What works in Los Angeles may not be appropriate in Texas, so we look not only at national trends but also regional preferences so we can customize programs and resources for each group. At my company, we are strategic about polling our members and group leaders to make sure we are providing the right tools for everyone to be successful. Surveys can be a predictor of behavior, help an employee feel heard and be a vehicle for changing behavior. Surveys are another way to listen to employees and customers. That only comes when you’re listening and asking insightful questions. One of the most fulfilling parts of my job is bringing people together. When we listen, we connect the dots between people. The person who listens always gets invited back. The smartest person in the room is the one who asks great questions and then listens to the response with rapt attention. You don’t have to be the most intelligent, funny or even charismatic person in the room. ![]() People want to feel like they are heard and understood. Mirroring (repeating back) or paraphrasing what you hear can ensure that you have listened correctly and gives the other person an opportunity to clear up any confusion. Some may want longer or shorter depending on your personality, but either way, you have to get past the pleasantries to get to know that person. For me, if I actively listen to someone I have just met for a full five minutes, that is typically enough time to learn and perhaps establish a connection. When a conversation starts, it takes time to find common ground and bond with the other person. If someone is talking to you and you’re looking over their shoulder, you’ve just made a poor impression. Malcolm Gladwell’s book Blink is based on the idea impressions are made in a blink of an eye. You’ve broken a cardinal rule because, in that instant, you’ve not only made the person you’re speaking to feel unimportant, you’ve also made a negative impression that will be difficult to overcome. You’re at a business event talking to someone and glance away when you notice someone else you want to speak to. This applies to your personal life, as well as your work. An intelligent, active listener is aware of the many possible meanings of words and attempts to place those words in the correct context.To actively listen you have to shut out distractions - put your cell phone on mute, tune out the noise, tune in to the person and focus on their story.What is the speaker purpose? What does the speaker want from the audience? Is the overall, general purpose to inform or to persuade?.Clearly organize the speech so that the listeners can follow the train of thought.Analyze the audience and adapt the message to the listeners.Recognize and combat the normal tendency to sharpen.Avoid uncritical listening when you need to make evaluations and judgments.Avoid filtering out difficult messages.In adjusting your critical listening, focus on the following guidelines: Critical listening is also associated with being able to detect Propaganda devices employe by a communicator. ![]() Making judgments during listening is often considered as a barrier to understand a person, and there's a lot of truth in that.Ĭritical listening is usually needed when we suspect that we may be listening to a biased source of information. Critical listening is a form of listening that if usually not mentioned, since it involves analysis, critical thinking and judgment.
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